Email Notifications
levat8labs, Inc. · Last updated: September 2026
levat8labs products send transactional email only. This page documents every message type our systems send, what triggers it, and who receives it.
What we send, and what we do not
We do not operate a mailing list. We do not send marketing, newsletters, or promotional email of any kind. Every message is generated by a specific action against a specific record and is addressed to one named recipient.
We do not sell, rent, share or otherwise make recipient email addresses available to third parties, and we do not purchase, rent, scrape or import email addresses from any source. Recipients are members of staff at organisations that hold a contract with us, added to our systems by an administrator at their own organisation, or people who have themselves contacted one of our customers for support.
Messages we send
| Product | Sending domain | Message | Triggered by | Sent to |
|---|---|---|---|---|
| Outbound | outbound.skye.ai | Account invitation | An administrator creates an account for a named staff member | That staff member |
| Outbound | outbound.skye.ai | Password reset | The user requests a reset | The user |
| Ticketing | ticketing.skye.ai | Ticket assigned | A ticket is assigned to a staff member | The assigned staff member |
| Ticketing | ticketing.skye.ai | Ticket status update | The status of a ticket changes | The staff member and the person who raised the ticket |
| Faqtory | faqtory.skye.ai | Support notification | A customer's query receives a response | The person who submitted the query |
What our emails contain
Our messages are deliberately minimal: a subject line describing the action, a greeting to the named recipient, one or two sentences of context, and a single link into the relevant product. There is no imagery, no promotional content, no open tracking, no click tracking, and no tracking pixels.
Links that grant account access are single-use and expire after 7 days.
Email authentication
All of our sending domains are authenticated:
We send using Amazon Simple Email Service (Amazon SES) in the AWS US West (Oregon) region.
Bounces, complaints and opt-out
An address that hard-bounces, or that generates a spam complaint, is suppressed automatically and receives no further email from us. We monitor delivery failures and alert on them.
Because our email is transactional, there is no subscription to cancel. Staff at a customer organisation are deactivated by their own administrator, which stops all mail to them at source. Anyone else can email us and we will suppress their address across all of our systems. We act on spam complaints the same way we act on a direct request.
We retain delivery logs — the recipient address, the time of sending and the delivery outcome — for 90 days for troubleshooting and abuse prevention, after which they are deleted.
Contact
Questions, complaints, or abuse reports about email from our domains: support@levat8labs.com.
levat8labs, Inc.
8 The Green, Ste R, Suite 12066
Dover, DE 19901, United States
Email: privacy@levat8labs.com